that manages all aspects of a mediation program including case management, scheduling, mediation preparation, document exchange, outcomes, reporting and accounting.
Mediation Case Manager Platform is robust web-based software
Web Platform Features
Workflow and Tasks
Each user who logs into the MCM platform sees a list of tasks that must be completed. Tasks can be created by other program stakeholders or they can be created automatically by the system based on the rules and timelines of the program. This task-oriented approach makes it easy for mediation participants to know what needs to be completed and helps to ensure deadlines are not missed and to coordinate activities before and after the mediation session occurs.
Scheduling Broker
Mediation sessions can have many participants. Coordinating schedules can be a nightmare. The MCM Scheduling Broker emails the mediation participants with proposed dates for a mediation session. When participants respond with their available times, the scheduling broker schedules the mediation and maintains the mediation calendar. A calendar can be maintained for each mediation location.
Case Notes
Communication is essential for a successful mediation program. Many different people must all play their important roles to achieve a favorable workout for both parties. The MCM platform gives each user the ability to add case notes and read others' case notes for a particular case so that all parties can be kept informed of changes or decisions.
Document Exchange
In many instances, documents must be exchanged before the mediation takes place. This gives both sides a chance to prepare for the mediation session. Documents can be uploaded and "attached" to the case and shared with the appropriate parties. Documents can also be faxed to the MCM and automatically attached to the case record.
Dashboard
The dashboard shows program managers the current "picture" of the program. Real-time high-level summary statistics are provided on the dashboard such as the total cases received by month, the total number of overdue tasks, and a breakdown of mediation outcomes by month.
Fee Tracking
Mediation programs often collect fees for mediation. The MCM platform enables the program manager to record fees collected on a case-by-case basis. Reporting makes it easy to identify which participants have not paid.
Counseling Integration (optional)
Foreclosure and bankruptcy cases often require the assistance from approved financial counselors. The MCM platform integrates counseling activities such as scheduling orientation and one-on-one sessions, uploading financial documents to be attached to the case, entering universal intake information, and case notes. By having the efforts of the counselors incorporated into the same system, the appropriate parties can share information in advance of the mediation session.
Reporting
The MCM platform empowers users by exporting data reports to Microsoft Excel. There are many standard reports and custom reports can be added.
Searching and Filtering Cases
A large-scale mediation program may have thousands of cases each month. Finding a particular case quickly is essential. The MCM platform has searching and filtering features that make finding cases a breeze. Additionally, search and filter results can be exported to Microsoft Excel.
Flexible Security Model - People, Organizations and Locations
There is no limit to the number of people, organizations, and locations that can be created in the MCM platform.
Invitation for Case Access
An administrator can invite another participant to have access to a particular case. By using this email-based invitation, the new participant can gain access to the case details.